Need emergency help?
Call these numbers anytime for support in a crisis and help with suicide prevention:
- Swinburne's student wellbeing support line: 1300 854 144 or text +61 488 884 145
- Emergency services: 000
- Lifeline: 131 114
- Suicide Help Line: 1300 651 251
- 1800 RESPECT (National domestic, family and sexual violence support): 1800 737 732
Our services
Choose the type of support you need below.
Health and wellbeing support
In person
Counselling
Location: GS Building-Level 4 34 Wakefield Street Hawthorn
Opening hours: Open Monday to Friday 9.00am-5.00pm
Book an appointment:
Email: healthservice@swinburne.edu.au
Call: +61 3 9214 8483
On the phone
24/7 Swinburne Student Wellbeing Support Line
Free, confidential support 24/7 for all Swinburne students - anytime, including weekends, public holidays and University shutdown periods.
Call 1300 854 144
SMS +61 488 884 145
Online
TalkCampus app for online peer support
TalkCampus is a free app that you can download from the App Store or Google Play, or try it on the web.
It’s where you can:
get 24/7 online peer support – even at 3am
chat live with students from Swinburne, and all over the world – there’s a massive 2 million students on there already!
post any comment or question and someone will be there within seconds
stay anonymous – when you create a profile, you don’t need to put in your real name
chat in a safe space that’s monitored around the clock by clinically trained people
access real-time translation into English, Arabic, Chinese Simplified, French, German, Hindi and Spanish and receive peer support in over 30 languages.
Talk Campus is not a replacement for crisis support: if you are in distress while using TalkCampus, an online clinician will direct you to Swinburne’s support services.
In person
Swinburne Medical Centre
Location: GS Building-Level 4 34 Wakefield Street Hawthorn
Opening hours: Open Monday to Friday 9.00am-5.00pm
Book an appointment:
Email: healthservice@swinburne.edu.au
Call:+61 3 9214 8483
Urgent care clinics
Urgent Care Clinics are walk-in services open 7 days a week. They provide fast, GP-led care for health issues that need attention soon but aren’t life threatening.
When to use urgent care:
- Burns, sprains or minor injuries
- Suspected broken bones
- Sudden illnesses that make you feel unwell but not sick enough for the emergency department
Find your nearest clinic and opening hours on the Your Community Health website.
St Vincent’s Hospital
41 Victoria Parade, Fitzroy VIC 3065
Call +61 3 9231 2211
Visit the St Vincent’s Hospital website
The Alfred Hospital
55 Commercial Road, Melbourne, VIC 3004
Call +61 3 9076 2000
Visit The Alfred Hospital website
Maroondah Hospital
Davey Drive, Ringwood East, VIC 3135
Call 1300 342 255
Visit the Maroondah Hospital website
On the phone
Telehealth:
Location: GS Building-Level 4 34 Wakefield Street Hawthorn
Opening hours: Open Monday to Friday 9.00am-5.00pm
Book an appointment:
Email: healthservice@swinburne.edu.au
Call:+61 3 9214 8483
13SICK:
If you require care outside normal consulting hours, you can access home visits through the National Home Doctor Service (13SICK) website.
Call 13 74 25
(Appointments are provided from 6pm Monday to Friday, from 12pm on Saturday and all day on Sundays and public holidays. This service is bulk billed.)
Nurse on call
Free help line available 24/7. You will be connected to a registered nurse for immediate, expert health advice. Access the service through the Nurse-on-Call website.
Contact Nurse-on-Call if you are feeing unwell, are not sure if you should seek further medical help or need medical advice.
Online
VVED
Access to emergency trained doctors and nurses for nonlife threatening medical issues - all done virtually from your home or workplace.
If you’re eligible, you’ll be connected online to receive medical advice and care. You’ll need a device with a camera to use the service. You can access the service through the Victorian Virtual Emergency Department (VVED) website.
Nurse on call
Free help line available 24/7. You will be connected to a registered nurse for immediate, expert health advice. Access the service through the Nurse-on-Call website.
Contact Nurse-on-Call if you are feeing unwell, are not sure if you should seek further medical help or need medical advice.
If you have concerns about your safety or wellbeing, support is available.
Swinburne Security (24/7)
Contact Swinburne Security if you feel unsafe or need immediate assistance on campus.
Security can assist with:
urgent safety concerns
escorts on campus
responding to live issues and incidents after hours
Call 03 9214 3333. Note: If you are in immediate danger, call 000.
In person: Security
Hawthorn campus:
Building TD, TD141, entry from Park St
Croydon campus:
Building CF, CF114, in the cafeteria
Wantirna campus:
Building WF
Safer Community
Safer Community is a specialist team that provides advice, support, safety planning and investigations around inappropriate, concerning or threatening behaviour.
You can contact Safer Community if you have been affected by or witnessed:
sexual assault, sexual harassment, family violence and gender-based violence
stalking or ongoing unwanted behaviour
bullying, harassment and discrimination
intimidation, threats and violence
any other behaviour that makes you feel unsafe or worried
When you contact Safer Community outside business hours, your enquiry will be followed up as soon as practical on the next business day.
Contact Safer Community: safercommunity@swin.edu.au
Support for specific groups
International students experiencing an accident, hospitalisation or other urgent issue can contact our International Student Advisers via:
In person:
Monday to Friday, 9am–5pm
Room AMDC106, AMDC Building, Hawthorn campus
Email:
Phone:
+61 3 9214 6741
For urgent support outside business hours
+61 3 9214 6741 (24 hours)
If you are an on-campus resident at our Hawthorn Campus, you can access:
In person:
Swinburne Student Residences administration office.
Email:
Phone:
Reception: +61 3 9214 5555
External specialised supports
If you need immediate health and safety support, contact 000
1800RESPECT is available for free, 24 hours a day, 7 days a week to support people impacted by domestic, family or sexual violence.
Phone: 1800 737 732
SMS: 0458 737 732
Live chat: https://1800respect.org.au/online-chat-1800respect
https://1800respect.org.au/calling-1800respect
Find your nearest sexual assault service in Victoria by visiting Sexual Assault Services Victoria
If you are in need of crisis support, contact the Sexual Assault Crisis Line (available 24 hours a day, 7 days a week) - 1800 806 292
Find more support services via the Victoria Government statewide support webpage.
Gambling support – Find support via the Victoria Government Gambling Information and Support webpage.
Drug and Alcohol Support – Find support via the Victoria Government Alcohol and Drug treatment telephone and online services webpage.
Find support services via the Victoria Government Grief Support webpage.
-
MensLine
Phone and online counselling for men who need support with mental health, relationships, stress or personal issues.
Help if you are homeless or at risk of homelessness or family violence - Crisis & emergency accommodation | Housing.vic.gov.au
International students experiencing homelessness or in need of short-term emergency accommodation can contact the International After-Hours assistance line +61 3 9214 6741 (24 hours)
Call Swinburne Security
Have you encountered an on-campus emergency, suspicious behaviour or personal safety concerns? Contact the Swinburne Security team by calling +61 3 9214 3333 from any Swinburne phone.